Navigating Conflict: The Power of De-escalation
“Navigating Conflict: The Power of De-escalation” is a 60-75-minute foundational overview of de-escalation techniques. The goal of this course is to provide basic understanding and introduction to the skills and techniques to defuse or reduce tension, hostility, and/or conflict in situations. The course covers the following topics: the definition de-escalation, common escalation triggers, the de-escalation process, communication skills, and handling aggression.